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Darmowy szablon automatyzacji

Automatyzacja poczty e-mail oparta na sztucznej inteligencji dla firm: Podsumuj i odpowiedz dzięki RAG

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Opis automatyzacji obsługi emaili w n8n

Jak działa workflow

Ten szablon automatyzacji idealnie sprawdza się w firmach chcących zautomatyzować proces odpowiadania na wiadomości email, szczególnie dotyczące zapytań o informacje o firmie. Wykorzystuje sztuczną inteligencję do zapewnienia profesjonalnej komunikacji.

Pobieranie wiadomości

Proces rozpoczyna się od węzła Email Trigger (IMAP), który monitoruje skrzynkę pocztową pod kątem nowych wiadomości. Po wykryciu nowego emaila uruchamia workflow.

Przetwarzanie wiadomości

Węzeł Markdown konwertuje treść HTML wiadomości na zwykły tekst, ułatwiając przetwarzanie przez modele AI.

Podsumowanie wiadomości

Węzeł Email Summarization Chain wykorzystuje model AI (DeepSeek R1) do generowania zwięzłego podsumowania wiadomości. Podsumowanie jest ograniczone do 100 słów i tworzone w języku włoskim.

Klasyfikacja wiadomości

Węzeł Email Classifier kategoryzuje wiadomość do wcześniej zdefiniowanych kategorii (np. "Zapytanie o informacje o firmie"). Jeśli wiadomość nie pasuje do żadnej kategorii, oznaczana jest jako "inna".

Generowanie odpowiedzi

Węzeł Write email wykorzystuje model OpenAI do stworzenia profesjonalnej odpowiedzi na podstawie treści wiadomości. Odpowiedź jest ograniczona do 100 słów.

Węzeł Review email używa modelu DeepSeek do sprawdzenia i sformatowania odpowiedzi. Zapewnia profesjonalne formatowanie w HTML.

Wysyłanie odpowiedzi

Węzeł Send Email wysyła przygotowaną odpowiedź do nadawcy oryginalnej wiadomości.

Integracja z bazą danych wektorowej

Workflow wykorzystuje Qdrant Vector Store do pobierania istotnych informacji z bazy danych, co szczególnie przydaje się przy wiadomościach kategoryzowanych jako "Zapytanie o informacje o firmie".

Konfiguracja workflow

  • Skonfiguruj węzeł Email Trigger (IMAP) z odpowiednimi danymi dostępowymi
  • Ustaw parametry modeli AI (DeepSeek R1, OpenAI, DeepSeek)
  • Zdefiniuj kategorie w węźle Email Classifier
  • Skonfiguruj połączenie z bazą danych Qdrant
  • Przetestuj workflow przed aktywacją

Kluczowe funkcje

  • Automatyczne przetwarzanie wiadomości email
  • Klasyfikacja wiadomości z wykorzystaniem AI
  • Integracja z bazą danych wektorowej
  • Profesjonalne formatowanie odpowiedzi
  • Automatyczne wysyłanie odpowiedzi

Przykłady zastosowań

Ten szablon automatyzacji znajduje zastosowanie w wielu obszarach biznesowych, szczególnie tam gdzie wymagana jest szybka i spersonalizowana odpowiedź na zapytania klientów. Oto kilka przykładów zastosowań:

  • Automatyczne odpowiadanie na częste pytania o dane kontaktowe firmy
  • Obsługa zapytań o podstawowe informacje o produktach
  • Odpowiadanie na prośby o materiały informacyjne
  • Przesyłanie standardowych informacji o polityce zwrotów
  • Automatyczna odpowiedź na zapytania o dostępność produktów
  • Przekierowywanie specjalistycznych zapytań do odpowiednich działów
  • Generowanie spersonalizowanych odpowiedzi na podstawie historii kontaktów

Potrzebujesz pomocy w dostosowaniu? Skontaktuj się w celu uzyskania konsultacji i wsparcia.

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, , ,

where necessary.nnNon superare le 100 parole."}]},"promptType":"define","hasOutputParser":true},"typeVersion":1.5},{"id":"baf60eba-5e7b-467f-b27e-1388a91622d0","name":"When clicking ‘Test workflow’","type":"n8n-nodes-base.manualTrigger","position":[-500,-980],"parameters":{},"typeVersion":1},{"id":"77e6160f-20a7-4a75-9fef-bc875b953a16","name":"Create collection","type":"n8n-nodes-base.httpRequest","position":[-200,-1120],"parameters":{"url":"https://QDRANTURL/collections/COLLECTION","method":"POST","options":{},"jsonBody":"{n "filter": {}n}","sendBody":true,"sendHeaders":true,"specifyBody":"json","authentication":"genericCredentialType","genericAuthType":"httpHeaderAuth","headerParameters":{"parameters":[{"name":"Content-Type","value":"application/json"}]}},"credentials":{"httpHeaderAuth":{"id":"qhny6r5ql9wwotpn","name":"Qdrant API (Hetzner)"}},"typeVersion":4.2},{"id":"ab7764d1-531c-4281-8b89-015fb3f5e780","name":"Refresh collection","type":"n8n-nodes-base.httpRequest","position":[-200,-860],"parameters":{"url":"https://QDRANTURL/collections/COLLECTION/points/delete","method":"POST","options":{},"jsonBody":"{n "filter": {}n}","sendBody":true,"sendHeaders":true,"specifyBody":"json","authentication":"genericCredentialType","genericAuthType":"httpHeaderAuth","headerParameters":{"parameters":[{"name":"Content-Type","value":"application/json"}]}},"credentials":{"httpHeaderAuth":{"id":"qhny6r5ql9wwotpn","name":"Qdrant API (Hetzner)"}},"typeVersion":4.2},{"id":"cd3eaa81-0f94-484b-b0c2-ecf0ca4541dc","name":"Get folder","type":"n8n-nodes-base.googleDrive","position":[20,-860],"parameters":{"filter":{"driveId":{"__rl":true,"mode":"list","value":"My Drive","cachedResultUrl":"https://drive.google.com/drive/my-drive","cachedResultName":"My Drive"},"folderId":{"__rl":true,"mode":"id","value":"=test-whatsapp"}},"options":{},"resource":"fileFolder"},"credentials":{"googleDriveOAuth2Api":{"id":"HEy5EuZkgPZVEa9w","name":"Google Drive account"}},"typeVersion":3},{"id":"b39ecd2d-4d5b-4885-86a9-2cfe9f6074ef","name":"Download Files","type":"n8n-nodes-base.googleDrive","position":[240,-860],"parameters":{"fileId":{"__rl":true,"mode":"id","value":"={{ $json.id }}"},"options":{"googleFileConversion":{"conversion":{"docsToFormat":"text/plain"}}},"operation":"download"},"credentials":{"googleDriveOAuth2Api":{"id":"HEy5EuZkgPZVEa9w","name":"Google Drive account"}},"typeVersion":3},{"id":"8171b8f2-998d-4d72-ac28-524daae4a2d7","name":"Default Data Loader","type":"@n8n/n8n-nodes-langchain.documentDefaultDataLoader","position":[620,-660],"parameters":{"options":{},"dataType":"binary"},"typeVersion":1},{"id":"ec6737ad-3fbe-4864-9df8-44f82d6f2c5c","name":"Token Splitter","type":"@n8n/n8n-nodes-langchain.textSplitterTokenSplitter","position":[600,-500],"parameters":{"chunkSize":300,"chunkOverlap":30},"typeVersion":1},{"id":"57b6a4f3-e935-4058-bfdf-309d606c0ca9","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[0,-1180],"parameters":{"color":6,"width":880,"height":220,"content":"# STEP 1nn## Create Qdrant CollectionnChange:n- QDRANTURLn- COLLECTION"},"typeVersion":1},{"id":"21e2326a-138d-46f3-a849-a80aa7917da9","name":"Qdrant Vector Store1","type":"@n8n/n8n-nodes-langchain.vectorStoreQdrant","position":[480,-860],"parameters":{"mode":"insert","options":{},"qdrantCollection":{"__rl":true,"mode":"id","value":"=COLLECTION"}},"credentials":{"qdrantApi":{"id":"iyQ6MQiVaF3VMBmt","name":"QdrantApi account"}},"typeVersion":1},{"id":"0818fb6a-2adf-4725-90a4-11cdd7d14036","name":"Embeddings OpenAI1","type":"@n8n/n8n-nodes-langchain.embeddingsOpenAi","position":[500,-620],"parameters":{"options":{}},"credentials":{"openAiApi":{"id":"CDX6QM4gLYanh0P4","name":"OpenAi account"}},"typeVersion":1.1},{"id":"8949d938-2743-45d6-b2ad-ce4ac139e0a3","name":"Sticky Note5","type":"n8n-nodes-base.stickyNote","position":[-220,-920],"parameters":{"color":4,"width":620,"height":400,"content":"# STEP 2nnnnnnnnnnnnn## Documents vectorization with Qdrant and Google DrivenChange:n- QDRANTURLn- COLLECTION"},"typeVersion":1},{"id":"36d384be-3e11-43b1-b8c3-f63df600a6a6","name":"Do nothing","type":"n8n-nodes-base.noOp","position":[820,0],"parameters":{},"typeVersion":1},{"id":"386c27cb-6e69-4d96-a8ab-8cfd43e6b171","name":"OpenAI","type":"@n8n/n8n-nodes-langchain.lmChatOpenAi","position":[-520,580],"parameters":{"model":{"__rl":true,"mode":"list","value":"gpt-4o-mini","cachedResultName":"gpt-4o-mini"},"options":{}},"credentials":{"openAiApi":{"id":"CDX6QM4gLYanh0P4","name":"OpenAi account"}},"typeVersion":1.2},{"id":"0bd17bef-e205-464e-9b36-dcda75254e06","name":"DeepSeek","type":"@n8n/n8n-nodes-langchain.lmChatOpenAi","position":[40,540],"parameters":{"model":{"__rl":true,"mode":"list","value":"deepseek/deepseek-r1:free","cachedResultName":"deepseek/deepseek-r1:free"},"options":{}},"credentials":{"openAiApi":{"id":"XJTqRiKFJpFs5MuX","name":"OpenRouter account"}},"typeVersion":1.2},{"id":"3e68a65f-af29-432f-8159-4a599e8a0866","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[-540,-320],"parameters":{"width":1620,"height":240,"content":"# STEP 3 - MAIN FLOWnn- Transform the email into Markdown format for optimal reading by the LLM modeln- Email Summarization through DeepSeek R1 (any model can be used)n- I classify the email in such a way as to continue only with emails regarding general information about the company. In this way I can respond independently through the information obtained from the vector databasen- I create a chain where I entrust the review of the email to a high-performance model designed for this purposen- I send the response emailnnn"},"typeVersion":1},{"id":"3b6ae6aa-75a8-4038-bbc2-248ab533b3ab","name":"OpenAI 4-o-mini","type":"@n8n/n8n-nodes-langchain.lmChatOpenAi","position":[360,160],"parameters":{"model":{"__rl":true,"mode":"list","value":"gpt-4o-mini","cachedResultName":"gpt-4o-mini"},"options":{}},"credentials":{"openAiApi":{"id":"CDX6QM4gLYanh0P4","name":"OpenAi account"}},"typeVersion":1.2}],"active":false,"pinData":{"Email Trigger (IMAP)":[{"json":{"to":"info@n3witalia.com","date":"Wed, 5 Feb 2025 13:38:51 +0100","from":"n3w Italia ","subject":"Richiesta di informazioni aziendali","metadata":{"x-gm-gg":"ASbGncsq6D/oyHjmnpbG4gCUuC0rZNUR8WW4c+LmGMSdGJ1lHkRnKn7b3ngCdndp8NBtkyDG3unga3kPebzAv1LO7DS6rDMHTWb8F7kZoLijJUGlAy6wqmfX/n4z2DH1uSxp7EsnIP9K9","arc-seal":"i=1; s=arc-2022; 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mi chiamo Davide e sto scrivendo per richiedere alcune informazioni riguardanti il vostro negozio di tecnologia. Sto valutando diverse opzioni per [motivo della richiesta, ad esempio: acquistare un nuovo dispositivo, richiedere assistenza tecnica, o esplorare servizi aziendali] e sarei grato se poteste fornirmi alcuni dettagli utili.

In particolare, avrei bisogno di sapere:

Gli orari di apertura del vostro negozio, inclusi eventuali giorni di chiusura o orari ridotti durante i festivi.

Se offrite servizi di assistenza tecnica per dispositivi elettronici e, in caso affermativo, quali tipologie di dispositivi supportate (es. smartphone, computer, tablet).

Se disponete di un catalogo prodotti aggiornato o un sito web dove posso consultare l’offerta disponibile.

Se effettuate consegne a domicilio o se è possibile prenotare prodotti online per il ritiro in negozio.

Se offrite sconti o promozioni per studenti, aziende o clienti abituali.

Se organizzate eventi o workshop legati alla tecnologia, come corsi di formazione o presentazioni di nuovi prodotti.

Inoltre, sarei interessato a sapere se il vostro negozio aderisce a programmi di riciclo di dispositivi elettronici o se offrite servizi di smaltimento ecologico per apparecchiature obsolete.

Se possibile, gradirei ricevere anche informazioni sui metodi di pagamento accettati (es. carte di credito, PayPal, finanziamenti) e se è possibile richiedere un preventivo personalizzato per acquisti di grandi dimensioni.

Resto a disposizione per eventuali chiarimenti o per fornire ulteriori dettagli sulle mie esigenze. Vi ringrazio in anticipo per il tempo dedicato alla mia richiesta e attendo con interesse una vostra risposta.

Cordiali saluti,
rn","textPlain":"mi chiamo Davide e sto scrivendo per richiedere alcune informazionirnriguardanti il vostro negozio di tecnologia. Sto valutando diverse opzionirnper [motivo della richiesta, ad esempio: acquistare un nuovo dispositivo,rnrichiedere assistenza tecnica, o esplorare servizi aziendali] e sarei gratornse poteste fornirmi alcuni dettagli utili.rnrnIn particolare, avrei bisogno di sapere:rnrnGli orari di apertura del vostro negozio, inclusi eventuali giorni dirnchiusura o orari ridotti durante i festivi.rnrnSe offrite servizi di assistenza tecnica per dispositivi elettronici e, inrncaso affermativo, quali tipologie di dispositivi supportate (es.rnsmartphone, computer, tablet).rnrnSe disponete di un catalogo prodotti aggiornato o un sito web dove possornconsultare l’offerta disponibile.rnrnSe effettuate consegne a domicilio o se è possibile prenotare prodottirnonline per il ritiro in negozio.rnrnSe offrite sconti o promozioni per studenti, aziende o clienti abituali.rnrnSe organizzate eventi o workshop legati alla tecnologia, come corsi dirnformazione o presentazioni di nuovi prodotti.rnrnInoltre, sarei interessato a sapere se il vostro negozio aderisce arnprogrammi di riciclo di dispositivi elettronici o se offrite servizi dirnsmaltimento ecologico per apparecchiature obsolete.rnrnSe possibile, gradirei ricevere anche informazioni sui metodi di pagamentornaccettati (es. carte di credito, PayPal, finanziamenti) e se è possibilernrichiedere un preventivo personalizzato per acquisti di grandi dimensioni.rnrnResto a disposizione per eventuali chiarimenti o per fornire ulteriorirndettagli sulle mie esigenze. Vi ringrazio in anticipo per il tempo dedicatornalla mia richiesta e attendo con interesse una vostra risposta.rnrnCordiali saluti,rn"}}],"Email Summarization Chain":[{"json":{"response":{"text":"Davide contatta il negozio di tecnologia per richiedere informazioni in merito a: orari di apertura (compresi festivi e chiusure), assistenza tecnica (specificando dispositivi supportati come smartphone, computer, tablet), disponibilità di catalogo aggiornato/sito web, opzioni di consegna a domicilio o ritiro in negozio, sconti per studenti/aziende/clienti abituali, eventi/workshop tematici, programmi di riciclo/smaltimento ecologico, metodi di pagamento accettati (carte, PayPal, finanziamenti) e preventivi personalizzati per acquisti consistenti. Si rende disponibile per ulteriori chiarimenti e ringrazia per la risposta. (99 parole)"}}}]},"settings":{"executionOrder":"v1"},"versionId":"eee08614-3096-477a-b462-859782a74188","connections":{"OpenAI":{"ai_languageModel":[[{"node":"Write email","type":"ai_languageModel","index":0}]]},"DeepSeek":{"ai_languageModel":[[{"node":"Review email","type":"ai_languageModel","index":0}]]},"Markdown":{"main":[[{"node":"Email Summarization Chain","type":"main","index":0}]]},"Get folder":{"main":[[{"node":"Download Files","type":"main","index":0}]]},"DeepSeek R1":{"ai_languageModel":[[{"node":"Email Summarization Chain","type":"ai_languageModel","index":0}]]},"Write email":{"main":[[{"node":"Review email","type":"main","index":0}]]},"Review email":{"main":[[{"node":"Send Email","type":"main","index":0}]]},"Download Files":{"main":[[{"node":"Qdrant Vector Store1","type":"main","index":0}]]},"Token Splitter":{"ai_textSplitter":[[{"node":"Default Data Loader","type":"ai_textSplitter","index":0}]]},"OpenAI 4-o-mini":{"ai_languageModel":[[{"node":"Email Classifier","type":"ai_languageModel","index":0}]]},"Email Classifier":{"main":[[{"node":"Write email","type":"main","index":0}],[{"node":"Do nothing","type":"main","index":0}]]},"Embeddings OpenAI":{"ai_embedding":[[{"node":"Qdrant Vector Store","type":"ai_embedding","index":0}]]},"Embeddings OpenAI1":{"ai_embedding":[[{"node":"Qdrant Vector Store1","type":"ai_embedding","index":0}]]},"Refresh collection":{"main":[[{"node":"Get folder","type":"main","index":0}]]},"Default Data Loader":{"ai_document":[[{"node":"Qdrant Vector Store1","type":"ai_document","index":0}]]},"Qdrant Vector Store":{"ai_tool":[[{"node":"Write email","type":"ai_tool","index":0}]]},"Email Trigger (IMAP)":{"main":[[{"node":"Markdown","type":"main","index":0}]]},"Email Summarization Chain":{"main":[[{"node":"Email Classifier","type":"main","index":0}]]},"When clicking ‘Test workflow’":{"main":[[{"node":"Create collection","type":"main","index":0},{"node":"Refresh collection","type":"main","index":0}]]}}}
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