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Odpowiadaj na wiadomości WhatsApp dzięki sztucznej inteligencji jak profesjonalista!

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Jak działa ten szablon automatyzacji w n8n

Ten szablon n8n demonstruje podstawy budowania własnego chatbota WhatsApp zasilanego przez n8n! Wykorzystuje potężne funkcje AI n8n do obsługi różnych typów wiadomości i używa agenta AI do odpowiadania użytkownikowi. To potężne narzędzie dla każdego przypadku użycia.

Mechanizm działania

  • Trigger WhatsApp odbiera przychodzące wiadomości i przekazuje je do workflow
  • Odebrana wiadomość jest przetwarzana przez jedną z 4 gałęzi w zależności od typu
  • Każda gałąź wykorzystuje AI do analizy, podsumowania lub transkrypcji wiadomości, aby agent AI mógł ją zrozumieć. Obsługiwane typy to: tekst, obraz, audio (notatki głosowe) i wideo
  • Agent AI generuje odpowiedź, wykorzystując w bardziej złożonych zapytaniach narzędzie Wikipedia
  • Ostatecznie odpowiedź jest wysyłana z powrotem do użytkownika WhatsApp za pomocą węzła WhatsApp

Jak używać

Po skonfigurowaniu konta WhatsApp Business, należy aktywować workflow, aby rozpocząć przetwarzanie wiadomości.

Warto wiedzieć: Duże pliki multimedialne mogą negatywnie wpływać na wydajność workflow.

Wymagania

  • Konto WhatsApp Business
  • Google Gemini jako model językowy (LLM). Gemini jest używany, ponieważ może akceptować pliki audio i wideo, podczas gdy wiele innych dostawców (np. OpenAI GPT) w chwili tworzenia tego szablonu nie obsługuje tych formatów

Dostosowywanie workflow

  • Ze względów wydajnościowych warto wykrywać duże pliki audio i wideo przed wysłaniem do LLM
  • Wstępne przetwarzanie takich plików może poprawić działanie agenta
  • Można tworzyć bogatsze doświadczenia klienta, odpowiadając za pomocą obrazów, audio i wideo zamiast samego tekstu

Przykłady zastosowań

Ten szablon automatyzacji może znaleźć zastosowanie w wielu scenariuszach biznesowych i komunikacyjnych. Oto kilka potencjalnych przypadków użycia:

  • Obsługa klienta - automatyczne odpowiadanie na częste pytania klientów
  • Wirtualny asystent - pomoc w zarządzaniu kalendarzem i przypomnieniach
  • Edukacja - chatbot dostarczający informacji edukacyjnych i odpowiedzi na pytania uczniów
  • Marketing - automatyczna komunikacja z klientami i leadami
  • Rezerwacje - system przyjmowania i potwierdzania rezerwacji
  • Ankiety i feedback - zbieranie opinii od klientów
  • Wsparcie techniczne - wstępna diagnoza problemów i kierowanie zgłoszeń

   Skopiuj kod szablonu   
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''}}"}]}},"typeVersion":3.4},{"id":"7a4c9905-37f0-4cfe-a928-91c7e38914b9","name":"Split Out Message Parts","type":"n8n-nodes-base.splitOut","position":[460,300],"parameters":{"options":{},"fieldToSplitOut":"messages"},"typeVersion":1},{"id":"f2ecc9a9-bdd9-475d-be0c-43594d0cb613","name":"Wikipedia","type":"@n8n/n8n-nodes-langchain.toolWikipedia","position":[2500,560],"parameters":{},"typeVersion":1},{"id":"325dac6d-6698-41e0-8d2f-9ac5d84c245e","name":"Redirect Message Types","type":"n8n-nodes-base.switch","position":[740,380],"parameters":{"rules":{"values":[{"outputKey":"Audio Message","conditions":{"options":{"version":2,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"operator":{"type":"boolean","operation":"true","singleValue":true},"leftValue":"={{ $json.type == 'audio' && Boolean($json.audio) }}","rightValue":"audio"}]},"renameOutput":true},{"outputKey":"Video 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Note","type":"n8n-nodes-base.stickyNote","position":[220,20],"parameters":{"color":7,"width":335.8011507479863,"height":245.72612197928734,"content":"## 1. WhatsApp Triggern[Learn more about the WhatsApp Trigger](https://docs.n8n.io/integrations/builtin/trigger-nodes/n8n-nodes-base.whatsapptrigger)nnTo start receiving WhatsApp messages in your workflow, there are quite a few steps involved so be sure to follow the n8n documentation. When we recieve WhatsApp messages, we'll split out the messages part of the payload and handle them depending on the message type using the Switch node."},"typeVersion":1},{"id":"0d3d721e-fefc-4b50-abe1-0dd504c962ff","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[1020,-280],"parameters":{"color":7,"width":356.65822784810103,"height":97.23360184119679,"content":"### 2. Transcribe Audio Messages 💬nFor audio messages or voice notes, we can use GPT4o to transcribe the message for our AI Agent."},"typeVersion":1},{"id":"59de051e-f0d4-4c07-9680-03923ab81f57","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[1020,40],"parameters":{"color":7,"width":492.5258918296896,"height":127.13555811277331,"content":"### 3. Describe Video Messages 🎬nFor video messages, one approach is to use a Multimodal Model that supports parsing video. Currently, Google Gemini is a well-tested service for this task. We'll need to use the HTTP request node as currrently n8n's LLM node doesn't currently support video binary types."},"typeVersion":1},{"id":"e2ca780f-01c0-4a5f-9f0a-e15575d0b803","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[1020,420],"parameters":{"color":7,"width":356.65822784810103,"height":97.23360184119679,"content":"### 4. Analyse Image Messages 🏞️nFor image messages, we can use GPT4o to explain what is going on in the message for our AI Agent."},"typeVersion":1},{"id":"6eea3c0f-4501-4355-b3b7-b752c93d5c48","name":"Sticky Note4","type":"n8n-nodes-base.stickyNote","position":[1020,720],"parameters":{"color":7,"width":428.24395857307246,"height":97.23360184119679,"content":"### 5. Text summarizer 📘nFor text messages, we don't need to do much transformation but it's nice to summarize for easier understanding."},"typeVersion":1},{"id":"925a3871-9cdb-49f9-a2b9-890617d09965","name":"Get Text","type":"n8n-nodes-base.wait","position":[1020,840],"webhookId":"99b49c83-d956-46d2-b8d3-d65622121ad9","parameters":{"amount":0},"typeVersion":1.1},{"id":"9225a6b9-322a-4a33-86af-6586fcf246b9","name":"Sticky Note5","type":"n8n-nodes-base.stickyNote","position":[2280,60],"parameters":{"color":7,"width":500.7797468354428,"height":273.14522439585744,"content":"## 6. Generate Response with AI Agentn[Read more about the AI Agent node](https://docs.n8n.io/integrations/builtin/cluster-nodes/root-nodes/n8n-nodes-langchain.agent)nnNow that we'll able to handle all message types from WhatsApp, we could do pretty much anything we want with it by giving it our AI agent. Examples could include handling customer support, helping to book appointments or verifying documents.nnIn this demonstration, we'll just create a simple AI Agent which responds to our WhatsApp user's message and returns a simple response."},"typeVersion":1},{"id":"5a863e5d-e7fb-4e89-851b-e0936f5937e7","name":"Sticky Note6","type":"n8n-nodes-base.stickyNote","position":[2740,660],"parameters":{"color":7,"width":384.12151898734186,"height":211.45776754890682,"content":"## 7. Respond to WhatsApp Usern[Read more about the Whatsapp node](https://docs.n8n.io/integrations/builtin/app-nodes/n8n-nodes-base.whatsapp/)nnTo close out this demonstration, we'll simple send a simple text message back to the user. Note that this WhatsApp node also allows you to send images, audio, videos, documents as well as location!"},"typeVersion":1},{"id":"89df6f6c-2d91-4c14-a51a-4be29b1018ec","name":"Respond to User","type":"n8n-nodes-base.whatsApp","position":[2740,480],"parameters":{"textBody":"={{ $json.output }}","operation":"send","phoneNumberId":"477115632141067","requestOptions":{},"additionalFields":{},"recipientPhoneNumber":"={{ $('WhatsApp Trigger').item.json.messages[0].from }}"},"credentials":{"whatsAppApi":{"id":"9SFJPeqrpChOkAmw","name":"WhatsApp account"}},"typeVersion":1},{"id":"67709b9e-a9b3-456b-9e68-71720b0cd75e","name":"Sticky Note7","type":"n8n-nodes-base.stickyNote","position":[-340,-140],"parameters":{"width":470.66513233601853,"height":562.8608514850005,"content":"## Try It Out!nn### This n8n template demonstrates the beginnings of building your own n8n-powered WhatsApp chatbot! Under the hood, utilise n8n's powerful AI features to handle different message types and use an AI agent to respond to the user. A powerful tool for any use-case!nn* Incoming WhatsApp Trigger provides a way to get messages into the workflow.n* The message received is extracted and sent through 1 of 4 branches for processing.n* Each processing branch uses AI to analyse, summarize or transcribe the message so that the AI agent can understand it.n* The AI Agent is used to generate a response generally and uses a wikipedia tool for more complex queries.n* Finally, the response message is sent back to the WhatsApp user using the WhatsApp node.nn### Need Help?nJoin the [Discord](https://discord.com/invite/XPKeKXeB7d) or ask in the [Forum](https://community.n8n.io/)!"},"typeVersion":1},{"id":"10ae1f60-c025-4b63-8e02-4e6353bb67dc","name":"Sticky Note8","type":"n8n-nodes-base.stickyNote","position":[-340,440],"parameters":{"color":5,"width":473.28063885246377,"height":96.0144533433243,"content":"### Activate workflow to use!nYou must activate the workflow to use this WhatsApp Chabot. If you are self-hosting, ensure WhatsApp is able to connect to your server."},"typeVersion":1},{"id":"2f0fd658-a138-4f50-95a7-7ddc4eb90fab","name":"Image Explainer","type":"@n8n/n8n-nodes-langchain.chainLlm","position":[1700,540],"parameters":{"text":"Here is an image sent by the user. Describe the image and transcribe any text visible in the image.","messages":{"messageValues":[{"type":"HumanMessagePromptTemplate","messageType":"imageBinary"}]},"promptType":"define"},"typeVersion":1.4},{"id":"d969ce8b-d6c4-4918-985e-3420557ef707","name":"Format Response","type":"n8n-nodes-base.set","position":[1860,200],"parameters":{"options":{},"assignments":{"assignments":[{"id":"2ec0e573-373b-4692-bfae-86b6d3b9aa9a","name":"text","type":"string","value":"={{ $json.candidates[0].content.parts[0].text }}"}]}},"typeVersion":3.4},{"id":"b67c9c4e-e13f-4ee4-bf01-3fd9055a91be","name":"Sticky Note9","type":"n8n-nodes-base.stickyNote","position":[1540,180],"parameters":{"width":260,"height":305.35604142692785,"content":"nnnnnnnnnnnnnn### 🚨 Google Gemini Required!nNot using Gemini? Feel free to swap this out for any Multimodal Model that supports Video."},"typeVersion":1},{"id":"8dd972be-305b-4d26-aa05-1dee17411d8a","name":"Google Gemini Chat Model","type":"@n8n/n8n-nodes-langchain.lmChatGoogleGemini","position":[2240,560],"parameters":{"options":{},"modelName":"models/gemini-1.5-pro-002"},"credentials":{"googlePalmApi":{"id":"dSxo6ns5wn658r8N","name":"Google Gemini(PaLM) Api account"}},"typeVersion":1},{"id":"00a883a6-7688-4e82-926b-c5ba680378b7","name":"Sticky Note10","type":"n8n-nodes-base.stickyNote","position":[1540,-180],"parameters":{"width":260,"height":294.22048331415436,"content":"nnnnnnnnnnnnnn### 🚨 Google Gemini Required!nNot using Gemini? Feel free to swap this out for any Multimodal Model that supports Audio."},"typeVersion":1},{"id":"d0c7c2f6-b626-4ec5-86ff-96523749db2c","name":"Google Gemini Audio","type":"n8n-nodes-base.httpRequest","position":[1620,-160],"parameters":{"url":"https://generativelanguage.googleapis.com/v1beta/models/gemini-1.5-pro-002:generateContent","method":"POST","options":{},"jsonBody":"={{n{n "contents": [{n "parts":[n {"text": "Transcribe this audio"},n {"inlineData": {n "mimeType": `audio/${$binary.data.fileExtension}`,n "data": $input.item.binary.data.data }n }n ]n }]n}n}}","sendBody":true,"sendHeaders":true,"specifyBody":"json","authentication":"predefinedCredentialType","headerParameters":{"parameters":[{"name":"Content-Type","value":"application/json"}]},"nodeCredentialType":"googlePalmApi"},"credentials":{"googlePalmApi":{"id":"dSxo6ns5wn658r8N","name":"Google Gemini(PaLM) Api account"}},"typeVersion":4.2},{"id":"27261815-f949-48e8-920d-7bf880ea87ce","name":"Google Gemini Video","type":"n8n-nodes-base.httpRequest","position":[1620,200],"parameters":{"url":"https://generativelanguage.googleapis.com/v1beta/models/gemini-1.5-pro-002:generateContent","method":"POST","options":{},"jsonBody":"={{n{n "contents": [{n "parts":[n {"text": "Describe this video"},n {"inlineData": {n "mimeType": `video/${$binary.data.fileExtension}`,n "data": $input.item.binary.data.data }n }n ]n }]n}n}}","sendBody":true,"sendHeaders":true,"specifyBody":"json","authentication":"predefinedCredentialType","headerParameters":{"parameters":[{"name":"Content-Type","value":"application/json"}]},"nodeCredentialType":"googlePalmApi"},"credentials":{"googlePalmApi":{"id":"dSxo6ns5wn658r8N","name":"Google Gemini(PaLM) Api account"}},"typeVersion":4.2},{"id":"7e28786b-ab19-4969-9915-2432a25b49d3","name":"Google Gemini Chat Model1","type":"@n8n/n8n-nodes-langchain.lmChatGoogleGemini","position":[1680,680],"parameters":{"options":{},"modelName":"models/gemini-1.5-pro-002"},"credentials":{"googlePalmApi":{"id":"dSxo6ns5wn658r8N","name":"Google Gemini(PaLM) Api account"}},"typeVersion":1},{"id":"8832dac3-9433-4dcc-a805-346408042bf2","name":"Google Gemini Chat Model2","type":"@n8n/n8n-nodes-langchain.lmChatGoogleGemini","position":[1680,980],"parameters":{"options":{},"modelName":"models/gemini-1.5-pro-002"},"credentials":{"googlePalmApi":{"id":"dSxo6ns5wn658r8N","name":"Google Gemini(PaLM) Api account"}},"typeVersion":1},{"id":"73d0af9e-d009-4859-b60d-48a2fbeda932","name":"Format Response1","type":"n8n-nodes-base.set","position":[1860,-160],"parameters":{"options":{},"assignments":{"assignments":[{"id":"2ec0e573-373b-4692-bfae-86b6d3b9aa9a","name":"text","type":"string","value":"={{ $json.candidates[0].content.parts[0].text }}"}]}},"typeVersion":3.4},{"id":"2ad0e104-0924-47ef-ad11-d84351d72083","name":"Text Summarizer","type":"@n8n/n8n-nodes-langchain.chainLlm","position":[1700,840],"parameters":{"text":"={{ $json.text.body || $json.text }}","messages":{"messageValues":[{"message":"Summarize the user's message succinctly."}]},"promptType":"define"},"typeVersion":1.4},{"id":"85eaad3a-c4d1-4ae7-a37b-0b72be39409d","name":"AI Agent","type":"@n8n/n8n-nodes-langchain.agent","position":[2280,380],"parameters":{"text":"=The user sent the following messagenmessage type: {{ $json.message_type }}nmessage text or description:n```{{ $json.message_text }}```n{{ $json.message_caption ? `message caption: ${$json.message_caption.trim()}` : '' }}","options":{"systemMessage":"You are a general knowledge assistant made available to the public via whatsapp. Help answer the user's query succiently and factually."},"promptType":"define"},"typeVersion":1.6}],"pinData":{},"connections":{"AI Agent":{"main":[[{"node":"Respond to User","type":"main","index":0}]]},"Get Text":{"main":[[{"node":"Text Summarizer","type":"main","index":0}]]},"Wikipedia":{"ai_tool":[[{"node":"AI Agent","type":"ai_tool","index":0}]]},"Get Audio URL":{"main":[[{"node":"Download Audio","type":"main","index":0}]]},"Get Image URL":{"main":[[{"node":"Download Image","type":"main","index":0}]]},"Get Video URL":{"main":[[{"node":"Download Video","type":"main","index":0}]]},"Download Audio":{"main":[[{"node":"Google Gemini Audio","type":"main","index":0}]]},"Download Image":{"main":[[{"node":"Image Explainer","type":"main","index":0}]]},"Download Video":{"main":[[{"node":"Google Gemini Video","type":"main","index":0}]]},"Format Response":{"main":[[{"node":"Get User's Message","type":"main","index":0}]]},"Image Explainer":{"main":[[{"node":"Get User's Message","type":"main","index":0}]]},"Text Summarizer":{"main":[[{"node":"Get User's Message","type":"main","index":0}]]},"Format Response1":{"main":[[{"node":"Get User's Message","type":"main","index":0}]]},"WhatsApp Trigger":{"main":[[{"node":"Split Out Message Parts","type":"main","index":0}]]},"Get User's Message":{"main":[[{"node":"AI Agent","type":"main","index":0}]]},"Google Gemini Audio":{"main":[[{"node":"Format Response1","type":"main","index":0}]]},"Google Gemini Video":{"main":[[{"node":"Format Response","type":"main","index":0}]]},"Window Buffer Memory":{"ai_memory":[[{"node":"AI Agent","type":"ai_memory","index":0}]]},"Redirect Message Types":{"main":[[{"node":"Get Audio URL","type":"main","index":0}],[{"node":"Get Video URL","type":"main","index":0}],[{"node":"Get Image URL","type":"main","index":0}],[{"node":"Get Text","type":"main","index":0}]]},"Split Out Message Parts":{"main":[[{"node":"Redirect Message Types","type":"main","index":0}]]},"Google Gemini Chat Model":{"ai_languageModel":[[{"node":"AI Agent","type":"ai_languageModel","index":0}]]},"Google Gemini Chat Model1":{"ai_languageModel":[[{"node":"Image Explainer","type":"ai_languageModel","index":0}]]},"Google Gemini Chat Model2":{"ai_languageModel":[[{"node":"Text Summarizer","type":"ai_languageModel","index":0}]]}}}
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