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Darmowy szablon automatyzacji

Przechowuj transkrypty Retell w Arkuszach, Airtable lub Notion z poziomu webhooka

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Przechowywanie transkrypcji Retell w Google Sheets, Airtable lub Notion

Przegląd

Ten szablon automatyzacji przechowuje wyniki rozmowy głosowej Retell (transkrypcja, analiza itp.) po zakończeniu i przeanalizowaniu rozmowy. Nasłuchuje zdarzeń webhook call_analyzed z Retell i zapisuje dane w Airtable, Google Sheets lub Notion (w zależności od wybranego narzędzia). Przydatne dla każdego, kto buduje agenty Retell i chce zachować szczegółową historię przeanalizowanych rozmów w ustrukturyzowanych narzędziach.

Dla kogo jest ten szablon

Dla twórców agentów głosowych Retell, którzy chcą przechowywać historię rozmów i podstawowe dane analityczne.

Wymagania wstępne

  • Posiadanie konta Retell AI
  • Utworzenie agenta Retell
  • Przypisanie numeru telefonu do agenta Retell
  • Konfiguracja jednego z następujących narzędzi:
    • Bazy i tabeli Airtable (np. "Transkrypcje")
    • Arkusza Google z zakładką "Transkrypcje"
    • Bazy danych Notion z kolumnami pasującymi do pól transkrypcji

Jak to działa

  1. Odbiera żądanie POST webhook od Retell po przeanalizowaniu rozmowy
  2. Filtruje zdarzenia inne niż call_analyzed (Retell wysyła webhooki dla call_started, call_ended i call_analyzed)
  3. Wyodrębnia przydatne pola takie jak:
    • ID rozmowy, czas rozpoczęcia/zakończenia, czas trwania, całkowity koszt
    • Transkrypcja, podsumowanie, sentyment
  4. Zapisuje te dane w wybranym narzędziu:
    • Airtable
    • Google Sheets
    • Notion

Jak używać

  1. Skopiuj URL webhook (np. https://your-instance.app.n8n.cloud/webhook/poc-retell-analysis)
  2. Wklej go w ustawieniach webhook swojego agenta Retell w sekcji "Agent Level Webhook URL"
  3. Upewnij się, że Twoje bazy Airtable, Google Sheets lub Notion są poprawnie skonfigurowane do odbierania danych
  4. Po każdej rozmowie, gdy Retell zakończy analizę, ten workflow automatycznie zapisze wyniki

Rozszerzenia

Jeśli używasz pól "Post-Call Analysis", możesz dodać kolumny do swojej bazy Airtable, Google Sheets lub Notion, a następnie pobrać dane z obiektu call.call_analysis.custom_analysis_data.

Dodatkowe uwagi

  • Numery telefonów są wyodrębniane w zależności od kierunku połączenia (from_number lub to_number)
  • Koszt jest konwertowany z centów na dolary przed zapisem
  • Daty są konwertowane ze znaczników czasu na lokalne ciągi ISO
  • Możesz usunąć dowolne z wyjść (Airtable, Google Sheets, Notion), jeśli używasz tylko jednego

Przykłady zastosowań

Ten szablon automatyzacji może być wykorzystany w wielu różnych scenariuszach biznesowych i operacyjnych. Oto kilka potencjalnych zastosowań:

  • Śledzenie jakości obsługi klienta poprzez analizę transkrypcji rozmów
  • Automatyczne tworzenie bazy wiedzy z najczęściej poruszanych tematów w rozmowach
  • Monitorowanie sentymentu klientów na podstawie analizy emocji w rozmowach
  • Generowanie raportów efektywności agentów głosowych
  • Integracja danych z rozmów z systemem CRM
  • Automatyzacja procesów follow-up na podstawie analizy rozmów
  • Badanie efektywności kampanii marketingowych poprzez analizę zapytań klientów


   Skopiuj kod szablonu   
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Retell"}},"typeVersion":2.2},{"id":"bbb5b39c-8826-4f59-8c40-ff10529fa42f","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[-1520,-540],"parameters":{"color":7,"width":601,"height":1585,"content":"## Automatically store Retell transcripts in Google Sheets/Airtable/Notion from webhooknn## Overviewn- This workflow stores the results of a **[Retell](https://www.retellai.com/)** voice call (transcript, analysis, etc.) once it has ended and been analyzed.n- It listens for `call_analyzed` webhook events from Retell and stores the data in **Airtable**, **Google Sheets**, and **Notion** (choose based on your stack).n- Useful for anyone building Retell agents who want to keep a detailed history of analyzed calls in structured tools.nn## Who is it fornFor builders of [Retell's](https://www.retellai.com/) Voice Agents who want to store call history and essential analytic data.nn## Prerequisitesn- Have a [Retell AI Account](https://www.retellai.com/)n- [Create a Retell agent](https://docs.retellai.com/get-started/quick-start)n- Associate a phone number with your Retell agentn- Set up one of the following:n - An Airtable base and table (example: "Transcripts")n - A Google Sheet with a “Transcripts” tabn - A Notion database with columns to match the transcript fieldsn- Templates:n - [Airtable](https://airtable.com/appN4jeIrD8waWCfr/shrsPtQLeqt8Sp3UZ)n - [Google Sheets](https://docs.google.com/spreadsheets/d/1TYgk8PK5w2l8Q5NtepdyLvgtuHXBHcODy-2hXOPP6AU/edit?usp=sharing)n - [Notion](https://www.notion.so/1cea19b9d4848089bda6f3d7e05a818d?v=1cea19b9d48481ea97ef000ccd20f210&pvs=4)nn## How it worksn- Receives a webhook POST request from Retell when a call has been analyzed.n- Filters out any event that is not `call_analyzed` ([Retell sends webhooks](https://docs.retellai.com/features/webhook-overview#webhook-overview) for `call_started`, `call_ended` and `call_analyzed`)n- Extracts useful fields like:n - Call ID, start/end time, duration, total costn - Transcript, summary, sentimentn- Stores this data in your preferred tool:n - Airtablen - Google Sheetsn - Notionnn## How to use itn1. Copy the webhook URL (e.g., `https://your-instance.app.n8n.cloud/webhook/poc-retell-analysis`) and paste it in your Retell agent under "Webhook settings" then "Agent Level Webhook URL".n2. Make sure your Airtable, Google Sheet, or Notion databases are correctly configured to receive the fields.n3. After each call, once Retell finishes the analysis, this workflow will automatically log the results.nn## Extensionn- If you use any "Post-Call Analysis" fields, you can add columns to your Airtable, Google Sheet, or Notion database.n- Then fetch the data from the `call.call_analysis.custom_analysis_data` object.nn## Additional Notesn- Phone numbers are extracted depending on the call direction (`from_number` or `to_number`).n- Cost is converted from cents to dollars before saving.n- Dates are converted from timestamps to local ISO strings.n- You can remove any of the outputs (Airtable, Google Sheets, Notion) if you're only using one.nnn#### 👉 Reach out to [us](mailto:hello@agentstudio.io) if you're interested in **analysing your Retell Agent conversations**."},"typeVersion":1},{"id":"5281b143-7b27-4f8e-b55a-98e2a37fa1e8","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[-820,60],"parameters":{"color":5,"width":220,"height":300,"content":"POST Webhook receiving your Retell events"},"typeVersion":1},{"id":"52a7c9ca-d612-4833-9e28-783878f92e92","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[-580,60],"parameters":{"color":5,"width":220,"height":300,"content":"Only keep the `call_analyzed` events (it contains all data points)"},"typeVersion":1},{"id":"6b11df00-34c6-4c2f-b847-f4126d2aeffe","name":"Filter - only call ended","type":"n8n-nodes-base.filter","position":[-520,200],"parameters":{"options":{},"conditions":{"options":{"version":2,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"d81cb5cf-8fc0-43ff-b191-feec11250154","operator":{"name":"filter.operator.equals","type":"string","operation":"equals"},"leftValue":"={{ $json.body.event }}","rightValue":"call_analyzed"}]}},"typeVersion":2.2},{"id":"4c8cb9a2-35fe-42ae-825e-1aab42f152ad","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[-340,60],"parameters":{"color":5,"width":220,"height":300,"content":"Prepare your data to be sent to your preferred database.nIf you add more data or post call analytics, you will add fields here."},"typeVersion":1},{"id":"8a308e68-365c-4f0a-85f2-a857e7c8011c","name":"Sticky Note4","type":"n8n-nodes-base.stickyNote","position":[40,-100],"parameters":{"color":5,"width":220,"height":220,"content":"Save all fields from Retell to Airtable"},"typeVersion":1},{"id":"c4e71141-8089-4b17-86c2-c290778c49e5","name":"Sticky Note5","type":"n8n-nodes-base.stickyNote","position":[40,140],"parameters":{"color":5,"width":220,"height":220,"content":"Save all fields from Retell to Google Sheets"},"typeVersion":1},{"id":"dad436ca-68db-45c2-8b87-785c650424ca","name":"Sticky Note6","type":"n8n-nodes-base.stickyNote","position":[40,380],"parameters":{"color":5,"width":220,"height":220,"content":"Save all fields from Retell to Notion"},"typeVersion":1},{"id":"57371198-2885-419a-9b12-9f1dfd1388f5","name":"Sticky Note7","type":"n8n-nodes-base.stickyNote","position":[40,-240],"parameters":{"color":3,"width":220,"height":120,"content":"Remove the unnecessary toolsn# 👇 "},"typeVersion":1}],"pinData":{"Webhook":[{"body":{"call":{"call_id":"call_0e55e4a736cd190205d31cc0792","latency":{"e2e":{"max":2046,"min":939,"num":6,"p50":1404.5,"p90":1821.5,"p95":1933.75,"p99":2023.5500000000002,"values":[1597,1084,1316,2046,939,1493]},"llm":{"max":970,"min":528,"num":16,"p50":719.5,"p90":901.5,"p95":926.5,"p99":961.3,"values":[717,912,593,528,592,549,833,572,586,637,722,846,970,872,891,795]},"tts":{"max":1005,"min":300,"num":16,"p50":346.5,"p90":512.5,"p95":645.75,"p99":933.1499999999999,"values":[474,499,312,357,302,300,1005,320,364,526,354,327,314,312,339,355]}},"agent_id":"agent_971837f76df12a41d1b0e939a3","metadata":{},"call_cost":{"combined_cost":12.5883333,"product_costs":[{"cost":0,"product":"retell_platform","unit_price":0},{"cost":9.6833333,"product":"elevenlabs_tts","unit_price":0.1166667},{"cost":0.83,"product":"gpt_4o_mini","unit_price":0.01},{"cost":2.075,"product":"us_telephony","unit_price":0.025}],"total_one_time_price":0,"total_duration_seconds":83,"total_duration_unit_price":0.1516667},"call_type":"phone_call","direction":"outbound","to_number":"+15555555555","transcript":"User: Hello. Welcome to Avelian Paradise Hotel. How can I help you today?nAgent: Hi, I need to make a reservation for me and my wife on October 29th. Our budget is less than 150 euros. Can you help me with that? Also, does the hotel have a swimming pool?nUser: Certainly. I can assist you with your reservation. Just to confirm, you are looking for a stay on October twenty ninth. Correct?nUser: your budget, the standard room is available for one hundred and ten euros per night, which fits within your budget.nUser: yes. nAgent: Great! Let's nUser: We do have an out may I have your name and email address, please?nAgent: My name is Mike Smith, and my email address is mike@yahoo.com.nUser: Thank you, Mike. Just to confirm, you would like to book a standard room for one night on October twenty ninth Is that correct?nAgent: Yes, that's correct. Please go ahead and book it.nUser: Your reservation for the standard room on October twenty ninth is confirmed.nUser: That's one night, totaling one hundred and ten euros I will now send you an email with all the details and a link to complete the payment.nUser: you, Mike, and we look forward to welcoming you. Now I will proceed with sending the confirmation email. Will shortly receive a confirmation email with all the details of your reservation.nUser: you once again, Mike.nAgent: Thank you! I'll look out for the confirmation email.n","call_status":"ended","duration_ms":82588,"from_number":"+15555555555","call_analysis":{"call_summary":"The user, Mike Smith, successfully made a reservation for a standard room at Avelian Paradise Hotel for one night on October 29th for 110 euros. 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How can I help you today?"},{"role":"agent","words":[{"end":5.849,"word":"Hi, ","start":5.547},{"end":5.976,"word":"I ","start":5.849},{"end":6.162,"word":"need ","start":5.976},{"end":6.244,"word":"to ","start":6.162},{"end":6.429,"word":"make ","start":6.244},{"end":6.499,"word":"a ","start":6.429},{"end":7.068,"word":"reservation ","start":6.499},{"end":7.23,"word":"for ","start":7.068},{"end":7.37,"word":"me ","start":7.23},{"end":7.497,"word":"and ","start":7.37},{"end":7.648,"word":"my ","start":7.497},{"end":8.008,"word":"wife ","start":7.648},{"end":8.159,"word":"on ","start":8.008},{"end":8.507,"word":"October ","start":8.159},{"end":8.763,"word":"29th.","start":8.507},{"end":9.551208251953126,"word":" Our ","start":9.331208251953125},{"end":9.911208251953125,"word":"budget ","start":9.551208251953126},{"end":10.039208251953125,"word":"is ","start":9.911208251953125},{"end":10.260208251953125,"word":"less ","start":10.039208251953125},{"end":10.457208251953125,"word":"than ","start":10.260208251953125},{"end":10.596208251953126,"word":"150 ","start":10.457208251953125},{"end":10.840208251953126,"word":"euros.","start":10.596208251953126},{"end":12.174958251953125,"word":" Can ","start":12.034958251953125},{"end":12.278958251953124,"word":"you ","start":12.174958251953125},{"end":12.429958251953124,"word":"help ","start":12.278958251953124},{"end":12.522958251953124,"word":"me ","start":12.429958251953124},{"end":12.673958251953126,"word":"with ","start":12.522958251953124},{"end":13.149958251953125,"word":"that?","start":12.673958251953126},{"end":13.962208251953125,"word":" Also, ","start":13.195208251953124},{"end":14.159208251953125,"word":"does ","start":13.962208251953125},{"end":14.275208251953124,"word":"the ","start":14.159208251953125},{"end":14.554208251953124,"word":"hotel ","start":14.275208251953124},{"end":14.682208251953124,"word":"have ","start":14.554208251953124},{"end":14.728208251953125,"word":"a ","start":14.682208251953124},{"end":15.030208251953125,"word":"swimming ","start":14.728208251953125},{"end":15.517208251953125,"word":"pool?","start":15.030208251953125}],"content":"Hi, I need to make a reservation for me and my wife on October 29th. Our budget is less than 150 euros. Can you help me with that? Also, does the hotel have a swimming pool?","metadata":{"response_id":2}},{"role":"user","words":[{"end":17.689,"word":"Certainly. ","start":17.128999},{"end":17.929000000000002,"word":"I ","start":17.689},{"end":18.169,"word":"can ","start":17.929000000000002},{"end":18.409,"word":"assist ","start":18.169},{"end":18.489,"word":"you ","start":18.409},{"end":18.649,"word":"with ","start":18.489},{"end":18.889,"word":"your ","start":18.649},{"end":19.288999,"word":"reservation. 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Correct?"},{"role":"user","words":[{"end":23.969,"word":"your ","start":23.809},{"end":24.209,"word":"budget, ","start":23.969},{"end":24.579,"word":"the ","start":24.419},{"end":24.899,"word":"standard ","start":24.579},{"end":25.139,"word":"room ","start":24.899},{"end":25.298999000000002,"word":"is ","start":25.139},{"end":25.619,"word":"available ","start":25.298999000000002},{"end":25.779,"word":"for ","start":25.619},{"end":26.019000000000002,"word":"one ","start":25.779},{"end":26.179000000000002,"word":"hundred ","start":26.019000000000002},{"end":26.339,"word":"and ","start":26.179000000000002},{"end":26.579,"word":"ten ","start":26.339},{"end":26.899,"word":"euros ","start":26.579},{"end":27.059,"word":"per ","start":26.899},{"end":27.378999,"word":"night, ","start":27.059},{"end":27.538999,"word":"which ","start":27.378999},{"end":27.779,"word":"fits ","start":27.538999},{"end":28.019000000000002,"word":"within ","start":27.779},{"end":28.099,"word":"your ","start":28.019000000000002},{"end":28.339,"word":"budget.","start":28.099}],"content":"your budget, the standard room is available for one hundred and ten euros per night, which fits within your budget."},{"role":"user","words":[{"end":30.199,"word":"yes. 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Just to confirm, you would like to book a standard room for one night on October twenty ninth Is that correct?"},{"role":"agent","words":[{"end":50.138,"word":"Yes, ","start":49.859},{"end":50.358,"word":"that's ","start":50.138},{"end":50.962,"word":"correct.","start":50.358},{"end":51.240125,"word":" Please ","start":51.007125},{"end":51.356125,"word":"go ","start":51.240125},{"end":51.530125,"word":"ahead ","start":51.356125},{"end":51.634125,"word":"and ","start":51.530125},{"end":51.820125,"word":"book ","start":51.634125},{"end":52.122125,"word":"it.","start":51.820125}],"content":"Yes, that's correct. Please go ahead and book it.","metadata":{"response_id":11}},{"role":"user","words":[{"end":56.599000000000004,"word":"Your ","start":56.279},{"end":57.159,"word":"reservation ","start":56.599000000000004},{"end":57.399,"word":"for ","start":57.159},{"end":57.559,"word":"the ","start":57.399},{"end":57.879,"word":"standard ","start":57.559},{"end":58.119,"word":"room ","start":57.879},{"end":58.359,"word":"on ","start":58.119},{"end":58.759,"word":"October ","start":58.359},{"end":59.079,"word":"twenty ","start":58.759},{"end":59.318998,"word":"ninth ","start":59.079},{"end":59.559,"word":"is ","start":59.318998},{"end":59.799,"word":"confirmed.","start":59.559}],"content":"Your reservation for the standard room on October twenty ninth is confirmed."},{"role":"user","words":[{"end":60.769002,"word":"That's ","start":60.449002},{"end":60.929002,"word":"one ","start":60.769002},{"end":61.409,"word":"night, ","start":60.929002},{"end":61.649,"word":"totaling ","start":61.409},{"end":61.889,"word":"one ","start":61.649},{"end":62.129,"word":"hundred ","start":61.889},{"end":62.209,"word":"and ","start":62.129},{"end":62.449002,"word":"ten ","start":62.209},{"end":62.769002,"word":"euros ","start":62.449002},{"end":63.369,"word":"I ","start":63.209},{"end":63.529,"word":"will ","start":63.369},{"end":63.769,"word":"now ","start":63.529},{"end":63.929,"word":"send ","start":63.769},{"end":64.089,"word":"you ","start":63.929},{"end":64.168996,"word":"an ","start":64.089},{"end":64.488996,"word":"email ","start":64.168996},{"end":64.729,"word":"with ","start":64.488996},{"end":64.889,"word":"all ","start":64.729},{"end":65.049,"word":"the ","start":64.889},{"end":65.449,"word":"details ","start":65.049},{"end":65.68900000000001,"word":"and ","start":65.449},{"end":65.849,"word":"a ","start":65.68900000000001},{"end":66.009,"word":"link ","start":65.849},{"end":66.168996,"word":"to ","start":66.009},{"end":66.409,"word":"complete ","start":66.168996},{"end":66.569,"word":"the ","start":66.409},{"end":66.808995,"word":"payment.","start":66.569}],"content":"That's one night, totaling one hundred and ten euros I will now send you an email with all the details and a link to complete the payment."},{"role":"user","words":[{"end":67.809,"word":"you, ","start":67.569005},{"end":68.209005,"word":"Mike, ","start":67.809},{"end":68.369,"word":"and ","start":68.209005},{"end":68.609,"word":"we ","start":68.369},{"end":68.849004,"word":"look ","start":68.609},{"end":69.089,"word":"forward ","start":68.849004},{"end":69.169,"word":"to ","start":69.089},{"end":69.489,"word":"welcoming ","start":69.169},{"end":69.729,"word":"you. 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Will shortly receive a confirmation email with all the details of your reservation."},{"role":"user","words":[{"end":77.849004,"word":"you ","start":77.769},{"end":78.089,"word":"once ","start":77.849004},{"end":78.329,"word":"again, ","start":78.089},{"end":78.489,"word":"Mike.","start":78.329}],"content":"you once again, Mike."},{"role":"agent","words":[{"end":80.412,"word":"Thank ","start":80.098},{"end":80.771,"word":"you! ","start":80.412},{"end":80.99170825195313,"word":"I'll ","start":80.78270825195312},{"end":81.17670825195313,"word":"look ","start":80.99170825195313},{"end":81.31670825195313,"word":"out ","start":81.17670825195313},{"end":81.44370825195313,"word":"for ","start":81.31670825195313},{"end":81.54870825195313,"word":"the ","start":81.44370825195313},{"end":82.11770825195312,"word":"confirmation ","start":81.54870825195313},{"end":82.58170825195313,"word":"email.","start":82.11770825195312}],"content":"Thank you! I'll look out for the confirmation email.","metadata":{"response_id":21}}],"disconnection_reason":"agent_hangup","telephony_identifier":{"twilio_call_sid":"CA2b69d7ff03d4e02e3ba1cbbf18223de8"},"transcript_with_tool_calls":[{"role":"user","words":[{"end":1.2089998999999998,"word":"Hello. ","start":0.80899995},{"end":1.369,"word":"Welcome ","start":1.2089998999999998},{"end":1.529,"word":"to ","start":1.369},{"end":1.9289999999999998,"word":"Avelian ","start":1.529},{"end":2.3289999999999997,"word":"Paradise ","start":1.9289999999999998},{"end":2.569,"word":"Hotel. ","start":2.3289999999999997},{"end":3.159,"word":"How ","start":2.839},{"end":3.319,"word":"can ","start":3.159},{"end":3.3989998999999997,"word":"I ","start":3.319},{"end":3.5589999999999997,"word":"help ","start":3.3989998999999997},{"end":3.639,"word":"you ","start":3.5589999999999997},{"end":3.799,"word":"today?","start":3.639}],"content":"Hello. Welcome to Avelian Paradise Hotel. How can I help you today?"},{"role":"agent","words":[{"end":5.849,"word":"Hi, ","start":5.547},{"end":5.976,"word":"I ","start":5.849},{"end":6.162,"word":"need ","start":5.976},{"end":6.244,"word":"to ","start":6.162},{"end":6.429,"word":"make ","start":6.244},{"end":6.499,"word":"a ","start":6.429},{"end":7.068,"word":"reservation ","start":6.499},{"end":7.23,"word":"for ","start":7.068},{"end":7.37,"word":"me ","start":7.23},{"end":7.497,"word":"and ","start":7.37},{"end":7.648,"word":"my ","start":7.497},{"end":8.008,"word":"wife ","start":7.648},{"end":8.159,"word":"on ","start":8.008},{"end":8.507,"word":"October ","start":8.159},{"end":8.763,"word":"29th.","start":8.507},{"end":9.551208251953126,"word":" Our ","start":9.331208251953125},{"end":9.911208251953125,"word":"budget ","start":9.551208251953126},{"end":10.039208251953125,"word":"is ","start":9.911208251953125},{"end":10.260208251953125,"word":"less ","start":10.039208251953125},{"end":10.457208251953125,"word":"than ","start":10.260208251953125},{"end":10.596208251953126,"word":"150 ","start":10.457208251953125},{"end":10.840208251953126,"word":"euros.","start":10.596208251953126},{"end":12.174958251953125,"word":" Can ","start":12.034958251953125},{"end":12.278958251953124,"word":"you ","start":12.174958251953125},{"end":12.429958251953124,"word":"help ","start":12.278958251953124},{"end":12.522958251953124,"word":"me ","start":12.429958251953124},{"end":12.673958251953126,"word":"with ","start":12.522958251953124},{"end":13.149958251953125,"word":"that?","start":12.673958251953126},{"end":13.962208251953125,"word":" Also, ","start":13.195208251953124},{"end":14.159208251953125,"word":"does ","start":13.962208251953125},{"end":14.275208251953124,"word":"the ","start":14.159208251953125},{"end":14.554208251953124,"word":"hotel ","start":14.275208251953124},{"end":14.682208251953124,"word":"have ","start":14.554208251953124},{"end":14.728208251953125,"word":"a ","start":14.682208251953124},{"end":15.030208251953125,"word":"swimming ","start":14.728208251953125},{"end":15.517208251953125,"word":"pool?","start":15.030208251953125}],"content":"Hi, I need to make a reservation for me and my wife on October 29th. Our budget is less than 150 euros. Can you help me with that? Also, does the hotel have a swimming pool?","metadata":{"response_id":2}},{"role":"user","words":[{"end":17.689,"word":"Certainly. ","start":17.128999},{"end":17.929000000000002,"word":"I ","start":17.689},{"end":18.169,"word":"can ","start":17.929000000000002},{"end":18.409,"word":"assist ","start":18.169},{"end":18.489,"word":"you ","start":18.409},{"end":18.649,"word":"with ","start":18.489},{"end":18.889,"word":"your ","start":18.649},{"end":19.288999,"word":"reservation. 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Correct?"},{"role":"user","words":[{"end":23.969,"word":"your ","start":23.809},{"end":24.209,"word":"budget, ","start":23.969},{"end":24.579,"word":"the ","start":24.419},{"end":24.899,"word":"standard ","start":24.579},{"end":25.139,"word":"room ","start":24.899},{"end":25.298999000000002,"word":"is ","start":25.139},{"end":25.619,"word":"available ","start":25.298999000000002},{"end":25.779,"word":"for ","start":25.619},{"end":26.019000000000002,"word":"one ","start":25.779},{"end":26.179000000000002,"word":"hundred ","start":26.019000000000002},{"end":26.339,"word":"and ","start":26.179000000000002},{"end":26.579,"word":"ten ","start":26.339},{"end":26.899,"word":"euros ","start":26.579},{"end":27.059,"word":"per ","start":26.899},{"end":27.378999,"word":"night, ","start":27.059},{"end":27.538999,"word":"which ","start":27.378999},{"end":27.779,"word":"fits ","start":27.538999},{"end":28.019000000000002,"word":"within ","start":27.779},{"end":28.099,"word":"your ","start":28.019000000000002},{"end":28.339,"word":"budget.","start":28.099}],"content":"your budget, the standard room is available for one hundred and ten euros per night, which fits within your budget."},{"role":"user","words":[{"end":30.199,"word":"yes. 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Just to confirm, you would like to book a standard room for one night on October twenty ninth Is that correct?"},{"role":"agent","words":[{"end":50.138,"word":"Yes, ","start":49.859},{"end":50.358,"word":"that's ","start":50.138},{"end":50.962,"word":"correct.","start":50.358},{"end":51.240125,"word":" Please ","start":51.007125},{"end":51.356125,"word":"go ","start":51.240125},{"end":51.530125,"word":"ahead ","start":51.356125},{"end":51.634125,"word":"and ","start":51.530125},{"end":51.820125,"word":"book ","start":51.634125},{"end":52.122125,"word":"it.","start":51.820125}],"content":"Yes, that's correct. Please go ahead and book it.","metadata":{"response_id":11}},{"role":"user","words":[{"end":56.599000000000004,"word":"Your ","start":56.279},{"end":57.159,"word":"reservation ","start":56.599000000000004},{"end":57.399,"word":"for ","start":57.159},{"end":57.559,"word":"the ","start":57.399},{"end":57.879,"word":"standard ","start":57.559},{"end":58.119,"word":"room ","start":57.879},{"end":58.359,"word":"on ","start":58.119},{"end":58.759,"word":"October ","start":58.359},{"end":59.079,"word":"twenty ","start":58.759},{"end":59.318998,"word":"ninth ","start":59.079},{"end":59.559,"word":"is ","start":59.318998},{"end":59.799,"word":"confirmed.","start":59.559}],"content":"Your reservation for the standard room on October twenty ninth is confirmed."},{"role":"user","words":[{"end":60.769002,"word":"That's ","start":60.449002},{"end":60.929002,"word":"one ","start":60.769002},{"end":61.409,"word":"night, ","start":60.929002},{"end":61.649,"word":"totaling ","start":61.409},{"end":61.889,"word":"one ","start":61.649},{"end":62.129,"word":"hundred ","start":61.889},{"end":62.209,"word":"and ","start":62.129},{"end":62.449002,"word":"ten ","start":62.209},{"end":62.769002,"word":"euros ","start":62.449002},{"end":63.369,"word":"I ","start":63.209},{"end":63.529,"word":"will ","start":63.369},{"end":63.769,"word":"now ","start":63.529},{"end":63.929,"word":"send ","start":63.769},{"end":64.089,"word":"you ","start":63.929},{"end":64.168996,"word":"an ","start":64.089},{"end":64.488996,"word":"email ","start":64.168996},{"end":64.729,"word":"with ","start":64.488996},{"end":64.889,"word":"all ","start":64.729},{"end":65.049,"word":"the ","start":64.889},{"end":65.449,"word":"details ","start":65.049},{"end":65.68900000000001,"word":"and ","start":65.449},{"end":65.849,"word":"a ","start":65.68900000000001},{"end":66.009,"word":"link ","start":65.849},{"end":66.168996,"word":"to ","start":66.009},{"end":66.409,"word":"complete ","start":66.168996},{"end":66.569,"word":"the ","start":66.409},{"end":66.808995,"word":"payment.","start":66.569}],"content":"That's one night, totaling one hundred and ten euros I will now send you an email with all the details and a link to complete the payment."},{"role":"user","words":[{"end":67.809,"word":"you, ","start":67.569005},{"end":68.209005,"word":"Mike, ","start":67.809},{"end":68.369,"word":"and ","start":68.209005},{"end":68.609,"word":"we ","start":68.369},{"end":68.849004,"word":"look ","start":68.609},{"end":69.089,"word":"forward ","start":68.849004},{"end":69.169,"word":"to ","start":69.089},{"end":69.489,"word":"welcoming ","start":69.169},{"end":69.729,"word":"you. 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Will shortly receive a confirmation email with all the details of your reservation."},{"role":"user","words":[{"end":77.849004,"word":"you ","start":77.769},{"end":78.089,"word":"once ","start":77.849004},{"end":78.329,"word":"again, ","start":78.089},{"end":78.489,"word":"Mike.","start":78.329}],"content":"you once again, Mike."},{"role":"agent","words":[{"end":80.412,"word":"Thank ","start":80.098},{"end":80.771,"word":"you! ","start":80.412},{"end":80.99170825195313,"word":"I'll ","start":80.78270825195312},{"end":81.17670825195313,"word":"look ","start":80.99170825195313},{"end":81.31670825195313,"word":"out ","start":81.17670825195313},{"end":81.44370825195313,"word":"for ","start":81.31670825195313},{"end":81.54870825195313,"word":"the ","start":81.44370825195313},{"end":82.11770825195312,"word":"confirmation ","start":81.54870825195313},{"end":82.58170825195313,"word":"email.","start":82.11770825195312}],"content":"Thank you! 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