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WooCommerce AI Post-Sales Chatbot z GPT-4o, RAG, Google Drive i Telegram

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Chatbot wspierający obsługę posprzedażową dla WooCommerce

Ten zintegrowany z WooCommerce chatbot został zaprojektowany, aby zrewolucjonizować obsługę posprzedażową klientów, łącząc automatyzację i sztuczną inteligencję, aby zapewnić szybką, bezpieczną i spersonalizowaną pomoc.

Kluczowe funkcje

  • Śledzenie zamówień: Pobiera informacje o śledzeniu w czasie rzeczywistym dla zamówień WooCommerce, w tym adresy URL przewoźników i daty odbioru.
  • Pobieranie szczegółów zamówienia: Udostępnia klientom informacje o przeszłych/aktualnych zamówieniach po rygorystycznej weryfikacji e-mail.
  • Pomoc dotycząca zasad i FAQ: Odpowiada na pytania dotyczące wysyłki, zwrotów i zasad sklepu przy użyciu zwektoryzowanej bazy wiedzy (narzędzie ToS).
  • Weryfikacja tożsamości: Zapewnia prywatność, wymagając dokładnego dopasowania e-maila do zamówienia przed udostępnieniem wrażliwych danych.
  • Eskalacja do człowieka: Przekazuje złożone problemy do agentów ludzkich przez Telegram, gdy AI nie jest w stanie ich rozwiązać.
  • Kontekstowe konwersacje: Utrzymuje kontekst dialogu przy użyciu buforów pamięci dla płynnych interakcji.

Kto skorzysta z tego chatbota?

  • Sklepy e-commerce: Biznesy WooCommerce potrzebujące 24/7 zautomatyzowanego wsparcia posprzedażowego.
  • Zespoły obsługi klienta: Zmniejsza liczbę zgłoszeń, obsługując powtarzające się zapytania (śledzenie, polityki).
  • MŚP: Małe i średnie firmy, które nie mają zasobów na pełnoetatowy personel wsparcia.
  • Klienci: Kupcy, którzy chcą natychmiastowego, samoobsługowego dostępu do statusu zamówienia i FAQ.

Jak to działa

  1. Interakcja z klientem: Proces rozpoczyna się, gdy klient wysyła wiadomość na czacie, uruchamiając agenta AI.
  2. Weryfikacja tożsamości: Agent prosi o numer zamówienia i powiązany e-mail, ściśle weryfikując dopasowanie przed kontynuacją.
  3. Pobieranie zamówienia i śledzenia: Korzystając z narzędzi API WooCommerce (get_order, get_tracking), pobiera szczegóły zamówienia i informacje o śledzeniu.
  4. Polityka i wsparcie: Narzędzie ToS odpowiada na pytania dotyczące wysyłki i polityki, podczas gdy human_assistance eskaluje nierozwiązane problemy do agenta ludzkiego przez Telegram.
  5. Pamięć i kontekst: Bufor pamięci zachowuje kontekst rozmowy dla spójnych interakcji.

Kroki konfiguracji

  1. Skonfiguruj Qdrant Vector Store: Zastąp QDRANTURL i COLLECTION w węzłach, aby skonfigurować przechowywanie dokumentów.
  2. Dodaj Telegram Chat ID: Wstaw swój Telegram CHAT_ID w węźle human_assistance do eskalacji.
  3. Zintegruj WooCommerce Tracking Plugin: Zainstaluj wtyczkę YITH WooCommerce Order Tracking i zaktualizuj adres URL żądania HTTP w węźle śledzenia.
  4. Przetestuj i aktywuj: Zweryfikuj przepływ pracy, testując zapytania o zamówienia i zapewniając prawidłową weryfikację e-mail.

Przykłady zastosowań

Ten chatbot automatyzujący obsługę posprzedażową może być wykorzystany w wielu scenariuszach, znacznie usprawniając procesy obsługi klienta i zwiększając satysfakcję kupujących. Oto kilka potencjalnych zastosowań:

  • Automatyczne udzielanie informacji o statusie przesyłki i numerach trackingu
  • Natychmiastowe odpowiedzi na często zadawane pytania dotyczące polityki zwrotów
  • Przekazywanie szczegółowych informacji o zamówieniach po weryfikacji tożsamości
  • Rozwiązywanie standardowych problemów z dostawą bez angażowania personelu
  • Eskalacja złożonych przypadków do odpowiedniego działu wsparcia
  • Udzielanie informacji o czasie realizacji zamówień i dostępnych opcjach dostawy
  • Pomoc w procesie reklamacji i zwrotów towarów

Potrzebujesz pomocy w dostosowaniu? Skontaktuj się ze mną w sprawie konsultacji i wsparcia lub dodaj mnie na Linkedin.


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{"id":"ODZpSQqCxkISEqv8","meta":{"instanceId":"a4bfc93e975ca233ac45ed7c9227d84cf5a2329310525917adaf3312e10d5462","templateCredsSetupCompleted":true},"name":"WooCommerce AI Chatbot Workflow for Post-Sales Support","tags":[{"id":"NFwUyKypVupFwAM4","name":"WooCommerce","createdAt":"2024-12-13T15:34:20.174Z","updatedAt":"2024-12-13T15:34:20.174Z"},{"id":"paTcf5QZDJsC2vKY","name":"OpenAI","createdAt":"2024-12-04T16:52:10.768Z","updatedAt":"2024-12-04T16:52:10.768Z"}],"nodes":[{"id":"25024dde-431b-4dad-b5ed-9be77cdf3db2","name":"When chat message received","type":"@n8n/n8n-nodes-langchain.chatTrigger","position":[-860,420],"webhookId":"bb9b597a-25ed-43de-9ebb-14f166af789b","parameters":{"mode":"webhook","public":true,"options":{"responseMode":"responseNode"}},"typeVersion":1.1},{"id":"96139b63-75aa-4d16-91b1-2fe0ca624137","name":"Simple Memory","type":"@n8n/n8n-nodes-langchain.memoryBufferWindow","position":[-520,720],"parameters":{},"typeVersion":1.3},{"id":"f7901f97-50c5-4f56-bae3-21c575aa22cc","name":"get_order","type":"n8n-nodes-base.wooCommerceTool","position":[80,600],"parameters":{"orderId":"={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Order_ID', `Order Details Retrieval Process:n1. Request Order Numbern - Explicitly ask customer for the complete order numbernn2. Identity Verificationn - Ask for the email address associated with the ordern - Strictly verify that the provided email matches the order recordn - If email does NOT match the order:n * Immediately halt the processn * Inform customer that the email is incorrectn * Do NOT provide the correct emailn * Prevent access to order detailsnn3. Verification Criterian - Exact match of email to order record is mandatoryn - No exceptions or workaroundsn - Customer must provide the precise, correct email`, 'string') }}","resource":"order","operation":"get"},"credentials":{"wooCommerceApi":{"id":"nCgFKMfBO95v38Mp","name":"WooCommerce (magnanigioielli.com)"}},"typeVersion":1},{"id":"b448fb28-1bba-4743-923f-4198bdea0165","name":"get_orders","type":"n8n-nodes-base.wooCommerceTool","position":[180,600],"parameters":{"options":{"search":"={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Search', ``, 'string') }}"},"resource":"order","operation":"getAll","returnAll":"={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Return_All', ``, 'boolean') }}"},"credentials":{"wooCommerceApi":{"id":"nCgFKMfBO95v38Mp","name":"WooCommerce (magnanigioielli.com)"}},"typeVersion":1},{"id":"4b386cd5-1f42-45b9-bfa6-e8caf50d49b3","name":"get_user","type":"n8n-nodes-base.wooCommerceTool","position":[280,600],"parameters":{"filters":{"email":"={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Email', ``, 'string') }}"},"resource":"customer","operation":"getAll","returnAll":true},"credentials":{"wooCommerceApi":{"id":"nCgFKMfBO95v38Mp","name":"WooCommerce (magnanigioielli.com)"}},"typeVersion":1},{"id":"2235e0c5-ad5e-42d3-a6da-19513dcba181","name":"Calculator","type":"@n8n/n8n-nodes-langchain.toolCalculator","position":[-400,720],"parameters":{},"typeVersion":1},{"id":"e3b8fd50-2f47-4866-acc7-88e819b9d2ce","name":"When clicking ‘Test workflow’","type":"n8n-nodes-base.manualTrigger","position":[-980,-500],"parameters":{},"typeVersion":1},{"id":"7ac0573f-fcc0-426e-b412-1f4a1e38b9ee","name":"Create collection","type":"n8n-nodes-base.httpRequest","position":[-680,-640],"parameters":{"url":"https://QDRANTURL/collections/COLLECTION","method":"POST","options":{},"jsonBody":"{n "filter": {}n}","sendBody":true,"sendHeaders":true,"specifyBody":"json","authentication":"genericCredentialType","genericAuthType":"httpHeaderAuth","headerParameters":{"parameters":[{"name":"Content-Type","value":"application/json"}]}},"credentials":{"httpHeaderAuth":{"id":"qhny6r5ql9wwotpn","name":"Qdrant API (Hetzner)"}},"typeVersion":4.2},{"id":"15de11a6-27eb-4431-9105-a7f07f103d44","name":"Refresh collection","type":"n8n-nodes-base.httpRequest","position":[-680,-380],"parameters":{"url":"https://QDRANTURL/collections/COLLECTION/points/delete","method":"POST","options":{},"jsonBody":"{n "filter": {}n}","sendBody":true,"sendHeaders":true,"specifyBody":"json","authentication":"genericCredentialType","genericAuthType":"httpHeaderAuth","headerParameters":{"parameters":[{"name":"Content-Type","value":"application/json"}]}},"credentials":{"httpHeaderAuth":{"id":"qhny6r5ql9wwotpn","name":"Qdrant API (Hetzner)"}},"typeVersion":4.2},{"id":"aab947f3-3e7f-4068-8183-a6003754dc16","name":"Get 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account"}},"typeVersion":1},{"id":"e440121d-6aa8-4cc7-920c-d28d93717d99","name":"Embeddings OpenAI1","type":"@n8n/n8n-nodes-langchain.embeddingsOpenAi","position":[0,-160],"parameters":{"options":{}},"credentials":{"openAiApi":{"id":"CDX6QM4gLYanh0P4","name":"OpenAi account"}},"typeVersion":1.1},{"id":"c6f89301-3ae0-4068-8279-de149859f6a5","name":"Sticky Note5","type":"n8n-nodes-base.stickyNote","position":[-700,-440],"parameters":{"color":4,"width":620,"height":400,"content":"# STEP 2nnnnnnnnnnnnn## Documents vectorization with Qdrant and Google DrivenChange:n- QDRANTURLn- COLLECTION"},"typeVersion":1},{"id":"7ae502f5-bf12-49bd-afd0-d8ad050c1d8b","name":"Qdrant Vector Store","type":"@n8n/n8n-nodes-langchain.vectorStoreQdrant","position":[-140,960],"parameters":{"options":{},"qdrantCollection":{"__rl":true,"mode":"id","value":"=COLLECTION"}},"credentials":{"qdrantApi":{"id":"iyQ6MQiVaF3VMBmt","name":"QdrantApi 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The tool retrieves the unique tracking code that allows customers to monitor their shipment's current status and location.","workflowInputs":{"value":{"order_number":"={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('order_number', ``, 'string') }}"},"schema":[{"id":"order_number","type":"string","display":true,"removed":false,"required":false,"displayName":"order_number","defaultMatch":false,"canBeUsedToMatch":true}],"mappingMode":"defineBelow","matchingColumns":["order_number"],"attemptToConvertTypes":false,"convertFieldsToString":false}},"typeVersion":2.1},{"id":"305ea876-80b9-45c4-b548-6d1df093bd94","name":"When Executed by Another Workflow","type":"n8n-nodes-base.executeWorkflowTrigger","position":[560,480],"parameters":{"inputSource":"jsonExample","jsonExample":"{n "order_number": "order number"n}"},"typeVersion":1.1},{"id":"4f7547c1-1d21-45f6-a409-09e55c4b9477","name":"Post-Sales Agent","type":"@n8n/n8n-nodes-langchain.agent","position":[-540,420],"parameters":{"options":{"systemMessage":"=## Role and Primary ObjectivenYou are a customer support AI agent for an online clothing store, specializing in post-sales assistance. Your primary goals are to:n- Help customers track their ordersn- Provide information about past and current ordersn- Offer clear and concise supportnn## Communication Guidelinesn1. Always be professional, helpful, and precisen2. Use available tools to retrieve accurate informationn3. Verify customer identity before sharing order detailsn4. Protect customer privacy and data confidentialitynn## Tool Usage Instructionsnn### Order Information Retrievaln- Use `get_order` to fetch details for a single ordern - REQUIRED: Complete user information including request, email, and order numbern- Use `get_orders` to retrieve multiple orders for a single customern- Use `get_user` to obtain customer profile informationnn### Tracking and Supportn- Use `get_tracking` to obtain tracking information for an order using the order numbern- If a customer cannot find what they need, use `human*assistance`n - Synthesize the request clearlyn - Include associated user emailn - Provide concise, relevant detailsnn### General Informationn- Use `ToS` tool to answer questions about:n - Terms and Conditionsn - Shipping informationn - General store policiesnn## Critical Verification Rulesn- ALWAYS verify that the email provided matches the order numbern- If the email does not match the order:n - DO NOT provide the correct emailn - Inform the customer that the email address is incorrectn - Request the correct email associated with the ordernn## Prohibited Actionsn- Never disclose sensitive customer informationn- Do not share full order details without proper verificationn- Avoid providing speculative or unconfirmed informationnn## Communication Stylen- Be direct and helpfuln- Use clear, professional languagen- Focus on solving the customer's specific queryn- Provide step-by-step guidance when necessarynn## Escalation Protocoln- If unable to resolve the customer's issue using available toolsn- Use `human_assistance` to escalate complex or unresolvable queriesn- Ensure clear, concise problem descriptionnnToday is {{$now}}"}},"typeVersion":1.8},{"id":"a5b49dbf-f041-43ec-b621-a89f65675705","name":"human_assistence","type":"n8n-nodes-base.telegramTool","position":[-80,600],"webhookId":"1f9cad22-45e3-4c6b-bec8-f421060d14d9","parameters":{"text":"={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Text', ``, 'string') }}","chatId":"CHAT_ID","additionalFields":{}},"credentials":{"telegramApi":{"id":"rQ5q95W7uKesMDx4","name":"Telegram account Fastewb"}},"typeVersion":1.2},{"id":"46110bcd-dae7-4c33-8936-cc4867c9abde","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[-880,240],"parameters":{"width":1220,"height":140,"content":"# STEP 3nn- Add your Telegram CHAT_ID in the "human_assistance" tool"},"typeVersion":1},{"id":"9c45d20d-f4d3-4bde-9e3e-749c64a123bb","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[540,240],"parameters":{"color":5,"width":580,"height":200,"content":"# STEP 4nnThe tracking code request is made through the most popular WooCommerce tracking plugin: "YITH WooCommerce Order & Shipment Tracking". The free version can be [downloaded here](https://wordpress.org/plugins/yith-woocommerce-order-tracking/)n- Create a new workflow and change URL in the node "Http Request" with your WooCommerce shop url"},"typeVersion":1},{"id":"f16ee312-8434-4958-b111-d80384ae869c","name":"Get tracking","type":"n8n-nodes-base.httpRequest","position":[780,480],"parameters":{"url":"=https://URL/wp-json/wc/v3/orders/{{ $json.order_number }}","options":{},"authentication":"genericCredentialType","genericAuthType":"httpBasicAuth"},"credentials":{"httpBasicAuth":{"id":"nIitKwSJa9EpgG8K","name":"WP (magnanigioielli.com)"}},"typeVersion":4.2},{"id":"e5de4ad6-3469-4720-828e-618db5c4f3ae","name":"Set tracking code","type":"n8n-nodes-base.set","position":[1020,480],"parameters":{"options":{},"assignments":{"assignments":[{"id":"19b33abc-5191-4449-b682-4466f1975ff2","name":"tracking_code","type":"string","value":"={{ $json["meta_data"].find(item => item.key === "ywot_tracking_code").value }}"},{"id":"2e18b337-e3e8-4669-a902-ecc2ba027a1a","name":"carrier_url","type":"string","value":"={{ $json["meta_data"].find(item => item.key === "ywot_carrier_url").value }}"},{"id":"ae834f65-67b2-4e95-9a49-5172e36fc5b9","name":"pick_up","type":"string","value":"={{ $json["meta_data"].find(item => item.key === "ywot_pick_up_date").value }}"}]}},"typeVersion":3.4},{"id":"b889e33b-5243-4b5b-80ef-023df779e673","name":"GPT 4o-mini","type":"@n8n/n8n-nodes-langchain.lmChatOpenAi","position":[-700,720],"parameters":{"model":{"__rl":true,"mode":"list","value":"gpt-4o-mini"},"options":{}},"credentials":{"openAiApi":{"id":"CDX6QM4gLYanh0P4","name":"OpenAi account"}},"typeVersion":1.2},{"id":"c9863b08-f6aa-4502-85a4-7782a090d532","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[-1000,-1040],"parameters":{"color":3,"width":1400,"height":240,"content":"# WooCommerce AI Chatbot Workflow for Post-Sales SupportnnThis WooCommerce-integrated chatbot is designed to transform post-sales customer support by combining automation and artificial intelligence to deliver fast, secure, and personalized assistance. By connecting directly to the WooCommerce database, the chatbot retrieves real-time order information—including shipping details and tracking numbers—after verifying the customer's identity through a strict email-based authentication system. This ensures maximum data security, preventing leaks of sensitive information. nnBeyond order management, the chatbot answers frequently asked questions about return policies, delivery times, and terms of service using a vector database that provides accurate, context-aware responses. If a request is too complex, the system seamlessly escalates it to a human operator via Telegram, guaranteeing no customer query goes unresolved. n"},"typeVersion":1}],"active":false,"pinData":{},"settings":{"executionOrder":"v1"},"versionId":"bace4bf0-d6b4-46f8-81d1-26dbc1120d85","connections":{"ToS":{"ai_tool":[[{"node":"Post-Sales Agent","type":"ai_tool","index":0}]]},"get_user":{"ai_tool":[[{"node":"Post-Sales Agent","type":"ai_tool","index":0}]]},"get_order":{"ai_tool":[[{"node":"Post-Sales Agent","type":"ai_tool","index":0}]]},"Calculator":{"ai_tool":[[{"node":"Post-Sales Agent","type":"ai_tool","index":0}]]},"Get folder":{"main":[[{"node":"Download Files","type":"main","index":0}]]},"get_orders":{"ai_tool":[[{"node":"Post-Sales Agent","type":"ai_tool","index":0}]]},"GPT 4o-mini":{"ai_languageModel":[[{"node":"Post-Sales Agent","type":"ai_languageModel","index":0}]]},"Get tracking":{"main":[[{"node":"Set tracking code","type":"main","index":0}]]},"get_tracking":{"ai_tool":[[{"node":"Post-Sales Agent","type":"ai_tool","index":0}]]},"Simple Memory":{"ai_memory":[[{"node":"Post-Sales Agent","type":"ai_memory","index":0}]]},"Download Files":{"main":[[{"node":"Qdrant Vector Store1","type":"main","index":0}]]},"Token Splitter":{"ai_textSplitter":[[{"node":"Default Data Loader","type":"ai_textSplitter","index":0}]]},"Post-Sales Agent":{"main":[[]]},"human_assistence":{"ai_tool":[[{"node":"Post-Sales Agent","type":"ai_tool","index":0}]]},"Embeddings OpenAI":{"ai_embedding":[[{"node":"Qdrant Vector Store","type":"ai_embedding","index":0}]]},"OpenAI Chat Model":{"ai_languageModel":[[{"node":"ToS","type":"ai_languageModel","index":0}]]},"Embeddings OpenAI1":{"ai_embedding":[[{"node":"Qdrant Vector Store1","type":"ai_embedding","index":0}]]},"Refresh collection":{"main":[[{"node":"Get folder","type":"main","index":0}]]},"Default Data Loader":{"ai_document":[[{"node":"Qdrant Vector Store1","type":"ai_document","index":0}]]},"Qdrant Vector Store":{"ai_vectorStore":[[{"node":"ToS","type":"ai_vectorStore","index":0}]]},"When chat message received":{"main":[[{"node":"Post-Sales Agent","type":"main","index":0}]]},"When Executed by Another Workflow":{"main":[[{"node":"Get tracking","type":"main","index":0}]]},"When clicking ‘Test workflow’":{"main":[[{"node":"Create collection","type":"main","index":0},{"node":"Refresh collection","type":"main","index":0}]]}}}
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